Frequently Asked Questions
Everything you need to know about shopping with Margaux.
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Margaux accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location and the weight of the package.
How do I contact customer support?
Our customer service team is available Monday through Friday from 9 AM to 6 PM EST. You can reach us via email at [email protected] or through our live chat feature on the website.